Municipal Departments

Municipal Hall
 
Mailing/street address
(directions below)                                                          
2760 Cameron Road
West Kelowna, BC V1Z 2T6
Hours of operation
8:30 a.m. - 4:30 p.m.
Monday - Friday (excluding holidays)
General inquiries/main reception
778-797-1000
Fax 778-797-1001
Email info@westkelownacity.ca
Website www.westkelownacity.ca
(Please note: for roads maintenance concerns or inquiries regarding Highways 97 and 97C, Westside Road and streets within Westbank First Nation, please contact Argo Road Maintenance at 1-800-663-7623.)
After hours emergencies
 
Ambulance, fire and police
9-1-1                    
Drainage, sewer and water
778-797-1000
Roads in West Kelowna
1-866-353-3136
Accessibility  
Handicapped parking passes       778-797-2220
Transit passes 778-797-2220
Administrative & Protective Services                           
 
Phone 778-797-2250                 
Media and Communications
778-797-2253 
Building  
Inspections and Permits                               
778-797-8820       
Business Licences
 
Cancellations and renewals                                                          
778-797-8810                     
Bylaw Enforcement
 
Complaints, ticket inquiries and information
778-797-8810       
Cemetery  
Please call to book an appointment
778-797-8875 
Development Services

Business Development Office                                      
778-797-2215              
Current Planning
778-797-8830
Development Engineering and Subdivision Approvals
778-797-8830       
Land Agent Office
778-797-8839
Long Range Planning
778-797-8830 
Dog Control
 
Dangerous dogs, excessive barking, strays and general inquiries   
250-469-6284                       
  info-dogcontrol@cord.bc.ca
Engineering & Public Works
 
After hours drainage, sewer and water emergencies                   
778-797-1000
Engineering 778-797-8840
Operations 778-797-8849
Roads Maintenance (8 a.m. - 4 p.m. Monday - Friday)
778-797-2225
         - Email
roads@westkelownacity.ca
         - After hours and holidays
1-866-353-3136
Utilities (technical inquiries; 8 a.m. - 4 p.m. Monday - Friday
778-797-2246                     
Facilities   
Bookings (except Lakeview Heights Hall)
778-797-2265 
Lakeview Heights Hall bookings 778-797-8800
General inquiries and maintenance
778-797-8800    
Finance  
General inquiries                                                           
778-797-2220         
Fax 778-797-8851
Taxation - taxes@westkelownacity.ca
778-797-8860  
Utility Billing - utilitybillings@westkelownacity.ca         
778-797-8850
Accounts Payable
778-797-8858
Accounts Receivable 778-797-5520
Purchasing 778-797-8865               
2708 Olalla Road, West Kelowna, V1Z 2A49
Fire & Rescue                                                                          
 
Administration (8 a.m. - 4 p.m. Monday to Friday)
778-797-3200                     
After hours non-emergency line and all burning complaints
250-469-8577
Burning permits
778-797-3200 ext. 3    
Emergencies 9-1-1
Inspections 778-797-3200 ext. 3
Public Safety and Education
250-797-3200 ext. 3
Human Resources                                                                  
 
Phone                                                                                                 778-797-8890
Email careers@westkelownacity.ca
Parks  
Bookings
778-797-2265 
General inquiries and maintenance
778-797-8849
2390 Dobbin Road, West Kelowna, BC V4T 2H9
Policing - RCMP
 
Emergencies 9-1-1                   
Non-emergency number/general inquiries
250-768-2880
Recreation & Cultural Services               
 
General inquiry
778-797-8800      
Lakeview Heights Hall bookings 778-797-8800
All other facility bookings 778-797-2265
Program registration
778-797-8800
Transit                                                                                      
 
Fares, passes
Buy @ Municipal Hall        
Service inquiries
250-860-8121                    
2375 Dobbin Road, West Kelowna, BC V4T 2H9
Visitor Information Centre 
 
Open May to September; 7 days/week; 9 a.m. to 5 p.m.
250-768-2712               
Waste Management
 
Change, replace or get extra cart (call Utility Billing Department)
778-797-8850                    
Garbage, recycling and yard waste collection information
250-469-6250
Report missed pickup
778-797-8850
Residential Waste Disposal and Recycling Centre
250-469-6250
Water  
After hours emergencies
778-797-1000          
Billing inquiries (call Utility Services Department)
778-797-8850
Service and technical inquiries
778-797-2246

Provided by the Regional District of Central Okanagan

Regional Services                                                                     
Click to edit
Crime Prevention                                                                         
250-707-8021
Dog Control
250-469-6284
www.regionaldistrict.com/dogs
Regional Parks
250-469-6232
www.regionaldistrict.com/parks
    - Environmental Education Centre for the Okanagan
250-469-6140
Regional Waste Reduction Office
250-469-6250
www.regionaldistrict.com/recycle
    - To report missed service
778-797-8850
    - For extra bins/bin upgrades, call City of West Kelowna
778-797-8850
    - Westside Residential Waste Disposal & Recycling Centre
250-469-6250
Westside Regional Waste Water Treatment Plant
250-469-6120
Download the City of West Kelowna's Organizational Chart (PDF)

How to get to Municipal Hall


Driving directions from north:

  • Take Highway 97 southbound
  • Turn left at light at Ross Road (Budget Rentals is on the right/Husky station on the far left)
  • Follow Ross Road around the sharp turn to the right
  • Continue on Ross Road for another 300 metres to Hewl Road
  • Turn left onto Hewl Road
  • Hewl Road becomes the entrance to the parking lot
  • Turn right into parking lot, follow to end of lot to the Canada, BC and West Kelowna flags
  • Enter into courtyard to the left of the flag posts
  • Municipal Hall entrance is on right under awning

Driving directions from south:

  • Take Highway 97 northbound
  • Turn right at light at Bartley (PetroCan is no the right/Bylands on the far left)
  • Take immediate left at Ross Road
  • Follow 500 metres to Hewl Road
  • Turn right onto Hewl Road
  • Hewl Road becomes the entrance to parking lot
  • Turn right into parking lot, follow to end of lot to the Canada, BC and West Kelowna flags
  • Enter into courtyard to the left of the flag posts
  • Municipal Hall entrance is on right under awning