Vision 2021: One city. One water system. One rate.
The January 2018 Newsletter has been dedicated to water rate increases to help customers navigate what the new charges mean to them and the quality of the water they receive, and how they can conserve to aid in the reduction of the usage portion of their bills:
The newsletter will also be distributed in January 2018 utility bills.
Please note, the new charges will not be reflected in the January 2018 bills because the billing period is October 1 to December 31, 2017. Since the new rates did not take effect until January 1, 2018, the new charges will first be noticed in the April 2018 bill, which covers the January 1 to March 31, 2018 billing period.
Other consecutive annual increases will take effect January 1, 2019, 2020 and 2021, with charges billed quarterly.
The average household's quarterly bill will be as follows:
Pritchard, Sunnyside and West Kelowna Estates
Please note: Amounts shown above include: the flat rate, which is made up of the capital contribution, debt repayment and operating fees; plus, a consumption rate based on metered usage. Those who consume less water will find their charges lower than what's shown; those that consume more will see higher bills. For conservation tips, please go to www.makewaterwork.ca.
The increases are required to cover the costs of system operations, maintenance and improvements and to ensure the system remains sustainable. The rates also cover the costs to repay the debts incurred to build both the Powers Creek and Rose Valley Water Treatment Plants.