Water Rates

Vision 2021: One city. One water system. One rate.

The January 2018 Newsletter has been dedicated to water rate increases to help customers navigate what the new charges mean to them and the quality of the water they receive, and how they can conserve to aid in the reduction of the usage portion of their bills:

Read the January 2018 Newsletter

The newsletter will also be distributed in January 2018 utility bills.

Please note, the new charges will not be reflected in the January 2018 bills because the billing period is October 1 to December 31, 2017. Since the new rates did not take effect until January 1, 2018, the new charges will first be noticed in the April 2018 bill, which covers the January 1 to March 31, 2018 billing period.

Other consecutive annual increases will take effect January 1, 2019, 2020 and 2021, with charges billed quarterly.

The average household's quarterly bill will be as follows:

 System  2017  2018  2019  2020  2021
Lakeview  $90 Rose
 $181  $204  West
Pritchard, Sunnyside and West Kelowna Estates
Westbank  $153  Powers
 $198  $209

Please note: Amounts shown above include: the flat rate, which is made up of the capital contribution, debt repayment and operating fees; plus, a consumption rate based on metered usage. Those who consume less water will find their charges lower than what's shown; those that consume more will see higher bills. For conservation tips, please go to www.makewaterwork.ca.


The increases are required to cover the costs of system operations, maintenance and improvements and to ensure the system remains sustainable. The rates also cover the costs to repay the debts incurred to build both the Powers Creek and Rose Valley Water Treatment Plants.

Read our presentation panels (click here):

  1. Reasoning
  2. Quarterly rates between 2017 and 2021, comparisons of 2017 rates to those in other jurisdictions and a comparison of costs for other consumables
  3. An overview of the vast infrastructure required across the water systems
  4. The components of water bills (fixed and variable rates)
  5. Pie charts showing the annual rate amounts
  6. Timeline of the water systems
  7. Infrastructure improvements taking place over the next 10 years and a holistic map
  8. Summary page