Chief Administrative Officer

One Employee of Council

The CAO is the link between Council, which makes policy and establishes priorities, and staff, who implement Council's policies and provide municipal programs and services.
City Hall Entrance - CWK Image
The City of West Kelowna follows the Chief Administrative Officer (CAO) One Employee of Council model of corporate structure. This model identifies the CAO as Council’s only employee; all other City employees report to the CAO rather than to Council. City of West Kelowna Council approved the CAO One Employee Policy on October 13, 2009.

The Chief Administrative Officer oversees the entire organization, although two areas of responsibility report directly to the CAO:

  • Human Resources
  • Information Services

Human Resources



  • Benefits
  • Employee health and safety
  • Hiring and retention
  • Labour relations

Information Services



  • Computer and phone systems
  • Geographic Information Systems
  • Hardware and software licensing and maintenance

Corporate Divisions



Other Departments report to General Managers in three key divisions. Form more information, please see the Organizational Chart or refer to the following general list of services:

  • Deputy CAO

    • Administrative and Protective Services
      • Business licensing
      • Bylaw enforcement
        • Ticketing
      • Corporate communications
        • Website content
        • Social media
      • Executive coordinator
        • Mayor and Council corresondence
      • Legislative services
        • Agendas and minutes
      • Municipal Hall reception
      • RCMP Liaison
      • West Kelowna Fire Rescue
        • Emergency first response
        • Fire prevention
        • Fire response
        • Inspections
        • Permits
        • Rescue
    • Finance and Corporate Services
      • Accounts payable and receivable
      • Budget
      • Financial statements
      • Investments
      • Property Taxation
      • Purchasing
      • Revenue
      • Risk management
      • Utility Billing
        • Water, sewer and garbage collection
  • Development Services

    • Building inspections
      • Plan checking
    • Business development
      • Tourism
    • Development applications
      • Official Community Plan amendments
      • Zoning Bylaw amendments
    • Development engineering
    • Land agent
    • Planning
      • Current
      • Long range
    • Subdivision approvals
  • Engineering and Public Works

    • Cemetery
    • Engineering
    • Facilities
      • Arenas
      • Community centres
      • Municipal Hall
      • Pool
    • Fleet
    • Parks
      • Boulevard maintenance
      • Public beaches
      • Sports fields
      • Trails
    • Recreation and Culture
      • Recreation Guide
    • Roads and sidewalks
      • Bridge maintenance
      • Street sweeping
      • Summer maintenance
      • Winter maintenance
    • Sanitary and storm sewers
      • Drainage
    • Transportation
      • Traffic calming
      • Transit
      • Transportation planning
    • Water
      • Conservation
      • Quality